Contact

Orders and delivery

Every order confirmation and tracking email comes from Route500 Scotland. For questions about your order, reply to that email: it reaches us directly and carries your order details. Otherwise, write to us at the address below with the email you used at checkout.

Returns and faulty items

To return a Travel Mug, email us your order number before you post anything and we will reply with the return address. If your mug arrived damaged or faulty, send your order number and a clear photo and we will sort out a replacement or refund. Full details are on our Returns page.

Corrections to a plan

Businesses change hands, roads close and opening hours move. If you find something in a plan that is out of date, tell us the plan, the day and what has changed, and we will check it and correct the next edition.

Email

[email protected]

Post

Route500 Scotland
80 George Street
Edinburgh
EH2 3BU

Please do not post returns here unless we have asked you to.

We aim to reply within one working day. Replies come from a Route500 Scotland address; we never ask for card details by email.